ScentSwaps Guarantee
Every purchase is covered by the ScentSwaps Guarantee at no extra cost to buyers.
How It Works
When you buy a fragrance on ScentSwaps, your payment is held securely until you receive and inspect the item. You have a full 72-hour window after delivery to confirm everything is as described.
What's Covered
- ✓
Item Not as Described
The fragrance doesn't match the listing description, photos, or condition.
- ✓
Suspected Counterfeit
You believe the fragrance is not authentic.
- ✓
Damaged in Shipping
The item arrived broken, leaking, or otherwise damaged during transit.
- ✓
Item Never Arrived
Tracking shows delivered but you never received the package.
Cost
The ScentSwaps Guarantee is included with every purchase at no extra cost to buyers. You pay only the item price plus shipping — that's it. Protection is funded by the seller transaction fee, so buyers never pay more than what they see.
Dispute Process
- Open a dispute within 72 hours of delivery
- Provide photos and a description of the issue
- The seller has 48 hours to respond
- Our team reviews and resolves within 48 hours
- If resolved in your favor, you receive a full refund